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Our
Frequently Asked Questions
For over 20 years, Neatsmith has been making bespoke fitted furniture for homes across London and the South East — wardrobes, dressing rooms, studies and media walls. Every piece is designed in our showrooms, manufactured in our Watford factory and installed in your home.
Our flagship showroom is on the Kings Road in Chelsea, London. We have six more across the South East — in Hampstead, Hatch End, Tunbridge Wells, Guildford, Brentwood and Hampton Hill — and in 2025 we opened our first international showroom in Dubai. Everything is made at our main production facility in Watford.
In 2005. We celebrated our 20th year in 2025, and now we’re looking forward to the next 20.
Neatsmith is owned and run by Philipp and Mathew Nagel. They started the business with their father, Andrew, in 2005.
Big enough to make everything ourselves, small enough to care about every job. We’re a team of around 80, and every one of us is a full-time employee — from the salespeople to the delivery drivers to the fitters who install your furniture. We never subcontract, because it’s the only way to know that everyone who touches your project really cares.
Every piece is genuinely bespoke and made in our own factory to the exact dimensions of your room — not chosen from a catalogue of standard sizes. You design it with us; we make it and fit it.
No — walk in any time during opening hours and you’ll be seen there and then, treated exactly the same as a booked client. Most people do book an appointment, and it’s worth it if you’d like a designer reserved just for you with no wait.
What are your opening hours?
All showrooms are closed on bank holidays.
You’ll see and handle the real door styles, finishes and hardware, talk through your space, and choose the styles, colours and finishes for your room with a designer. After your visit, we follow up with a design and a quote.
You’ll find us at 544 Kings Road, Chelsea, SW10 0UB (020 8017 3909). There’s pay-and-display parking on Hortensia Road, right next to the showroom.
We’re at 6–8 Frognal Parade, 158 Finchley Road, NW3 5HH (020 7794 3808). Parking is easy — the O2 Centre car park is directly opposite.
Find us at 471 Uxbridge Road, Hatch End, HA5 4JS (020 8421 5763). There’s free parking directly outside.
We’re at 120 High Street, Hampton Hill, TW12 1NS (020 8977 7217), with on-street parking along the High Street.
You’ll find us at 6 Ingrave Road, Brentwood, CM15 8AT (01277 563 901), with on-street parking close by.
We’re at 252 High Street, Guildford, GU1 3JG (01483 361 935). There’s on-street parking plus several town-centre car parks a short walk away.
Find us at 33 High Street, Tunbridge Wells, TN1 1XL (01892 958 048), with free on-street parking directly outside.
Yes — our Dubai showroom has been open since November 2025, bringing Neatsmith’s bespoke design to the UAE. You’ll find us in The Curve Building on Sheikh Zayed Road. Visit neatsmith.ae for full details.
Hinged, sliding and walk-in wardrobes, plus full dressing rooms — each built to your room’s exact dimensions.
Dressing rooms, studies and home offices, media and TV walls, boot rooms and utility rooms — anything built-in. If it’s storage that should look like it was made for the room, it’s us.
A wide range — lacquered colours, hand-painted doors, glass and a selection of mirrors — all on display in our showrooms so you can see and feel them in person. Our Belgravia door even takes a fabric insert, letting you carry a colour or pattern right through the room. Some interior designers go further still, setting their own wallpaper into the door panels to make a project entirely their own.
Reflex doors are faced in a tinted, mirrored glass set in a slim aluminium frame — Bronze Reflex is our most-loved, with silver and smoked grey also available. Unlit, they read as a mirror, bouncing light around the room and making it feel larger and brighter. Light them from inside and the glass turns transparent, casting a warm glow that turns your storage into a design statement.
Frameless doors have the glass bonded straight onto a 22mm base that matches your wardrobe’s interior, with no visible frame — a clean, seamless look. Choose coloured glass in a gloss or satin finish, any of our mirrors (including our antique tones), or one of our exclusive Decorative Glass designs.
It’s patterned glass, in a range of designs, that adds texture and character to a door front. Our Decorative Glass is exclusive to Neatsmith — a look you won’t find anywhere else.
Silver, bronze and grey mirror — as a full mirror door, or as a panel set within a framed door. We also offer antique mirror in a bronze or grey tone, for a softer, characterful finish. A tinted mirror back panel is a small touch that adds real depth and a sense of space.
Classic framed Shaker doors in one-, two- or four-panel layouts — clean lines and timeless detail, at home in a traditional bedroom or a more pared-back, modern one. They can be lacquered or hand-painted in any of our 14 standard finishes, or colour-matched to anything you like. You can also set mirror, glass or even your own wallpaper into the panels, for a finish that’s unique to your room.
Yes — any colour at all. Bring us a paint reference, a fabric, or simply something you love, and we’ll match your furniture to it.
We’ve matched a dressing room to the single blue stripe running through a client’s pillowcase, and a media unit to the exact red of a famous make-up brand. If you can show it to us, we can usually make it yours.
Quality materials, built to last. Our carcasses are a solid 22mm and the shelves a sturdy 38mm — strong enough to hold a full wardrobe with ease and stay beautifully square for years. Each unit is a complete carcass with its own back panel, made to last as long as you’re in your home.
Blum — the Austrian hardware brand many people already know and trust. Every drawer and door runs on Blum hinges, runners and soft-close mechanisms, so it glides open and closes itself with a gentle touch. It’s the reason we can guarantee our hinges and runners for life.
Yes — every door style, glass and finish is on display in our showrooms, so you can see and handle the real thing before you decide anything.
Yes — all of them, in our own Watford factory. From the carcasses to the doors to the paint finish on our own in-house paint line, every part is made under one roof. It’s how we keep the quality in our hands from start to finish.
It’s simple: you visit a showroom and design it with us, we quote, you pay a deposit, we survey your room, then we make it and fit it. Design, manufacture and installation are all handled by us.
Pop into a showroom and a designer will put your quote together with you. Every design is bespoke — drawn around your room, your layout and the finishes you choose — so it’s created in person, not generated online. The quote you get is genuinely yours, designed for you and your space.
Usually around eight weeks, though it depends on the finishes you choose — some take a little longer, and your designer will confirm the timing for your order. The clock starts from your survey rather than your deposit, because we take your exact final measurements before anything goes into production.
After your deposit, our surveyor visits your home to take precise final measurements. It’s what lets us build everything to fit your room exactly.
Not really — just let us in. As long as the walls, ceiling and floor are in place, we’ll take it from there. Our surveyor handles all the measuring, so there’s no need to clear the room or finish decorating first.
Once you’ve ordered, the design is set — but you won’t need to change a thing. We get every detail right before you commit, through a thorough design process where your colours, layout, finishes and accessories are all decided with your designer. By the time you order it’s fully specified, ready to go straight into production and be made exactly to your plan.
A showroom designer shapes it with you, then turns your ideas into a full-colour 3D rendering so you can see your wardrobe in your room before it’s made.
Our own fitters — full-time members of our team, not subcontractors — matched to the job and your location. We don’t just deliver it; we fit it properly.
It depends on the project — every job is bespoke, so the time on site varies with size and complexity. You won’t be left guessing, though — our installs team will be in touch about four weeks before your fitting with a clear schedule, so you’ll know exactly what to expect.
Spotless. We protect your room before we start — covering floors and furniture — and when we’re finished we take everything away, right down to the packaging and offcuts. The only change you should notice is a beautiful new wardrobe.
We see every job through to perfect. If anything needs finishing or fine-tuning once we’ve fitted it, we’ll come straight back and take care of it — we’re not done until everything is exactly as it should be and you’re delighted.
We’re based in London and the South East, where most of our work is — but we travel further afield for larger projects, and we look after interior designers’ clients right across the UK.
Export is a big part of what we do, too. London is a global city, and many of our clients have homes elsewhere and want Neatsmith with them. We prepare everything in our own Watford factory and supply worldwide — we’ve shipped to homes across Europe, America and the Middle East — guiding your local installation by video call or phone.
Every wardrobe is bespoke, so the price varies job by job with the size, finishes and complexity you choose. As a guide, each of our designs carries a per-linear-metre price — browse our product pages to get a feel for where your project might sit. When you’re ready, your designer gives you a fixed quote with no surprises.
Your order starts with a 30% deposit, and the balance is due when your installation is booked — usually three to four weeks before fitting.
Yes — every Neatsmith wardrobe is guaranteed, because it’s made to measure and built to last. The headline: our drawer runners and hinges are guaranteed for life.
- Drawer runners and hinges — life
- Sliding door systems — 15 years
- LED strips, push latches and soft-close on sliding wardrobes — 18 months
- All other accessories — 12 months
It covers normal, intended use and is personal to you (it doesn’t pass to a new owner). It doesn’t cover wear and tear, damage from moisture, fire or extreme heat, fading from prolonged direct sunlight, or furniture altered by anyone other than a Neatsmith fitter.
Yes — they’ve been a core part of our business for years, and we still work with some interior designers more than a decade on. They come to us because we take the weight off, managing as much or as little of the project as suits them. Some hand their client to us and let us run the whole thing; others stay involved start to finish.
Designers love visiting in person, too — to see the full range for themselves and find exactly the right pieces for the project in hand. Just pop into your local showroom and we’ll show you how it works.
The easiest first step is to download our brochure for a feel of what we make. But our furniture is best appreciated in person — the finishes, the glass, the way it all comes together — so when you’re ready, book an appointment at your local showroom and a designer will take it from there.
